Refund Policy

At Preksha Institute, we strive to provide the highest quality educational services. This Refund Policy outlines the terms and conditions for refunds of our services and programs.

1. General Refund Policy

Most of our services are non-refundable once the service has been delivered or accessed. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis.

2. PATH Exam Registration

2.1 Registration Fee Refunds

PATH exam registration fees are refundable under the following conditions:

• Before Exam Date: 100% refund if cancellation is made 7 days before the exam date
• 3-7 Days Before: 50% refund if cancellation is made 3-7 days before the exam date
• Less than 3 Days: No refund for cancellations made less than 3 days before the exam
• Medical Emergency: Full refund with valid medical certificate

2.2 Refund Process for PATH Exam

To request a refund for PATH exam registration:

1. Contact us via email at prekshaguiders@gmail.com or call +91 70092 90435
2. Provide your registration details and reason for cancellation
3. Submit any required documentation (medical certificate if applicable)
4. Refund will be processed within 7-10 business days

3. Coaching Programs

3.1 Foundation Courses

Refund policy for JEE, NEET, and NDA Foundation courses:

• Before Course Start: 100% refund if cancellation is made before the course begins
• First Week: 75% refund if cancellation is made within the first week
• Second Week: 50% refund if cancellation is made within the second week
• After Second Week: No refund for cancellations made after the second week

3.2 Online Programs

For online coaching programs and test series:

• Before Access: 100% refund if no content has been accessed
• Within 24 Hours: 50% refund if cancellation is made within 24 hours of purchase
• After 24 Hours: No refund once content has been accessed

4. Non-Refundable Services

The following services are non-refundable:

• Completed individual tutoring sessions
• Downloaded study materials and resources
• Completed mock tests and assessments
• Consultation fees for completed sessions
• Administrative fees and processing charges

5. Refund Processing

5.1 Processing Time

Refunds are typically processed within 7-10 business days from the date of approval. The actual time for the refund to appear in your account depends on your bank or payment provider.

5.2 Refund Method

Refunds will be processed through the same payment method used for the original transaction:

• Credit/Debit cards: Refunded to the original card
• UPI payments: Refunded to the same UPI ID
• Net banking: Refunded to the same bank account
• Digital wallets: Refunded to the same wallet

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that prevent you from accessing our services, we will work to resolve the issue promptly. If the issue cannot be resolved within 48 hours, a full refund may be provided.

6.2 Service Cancellation by Preksha Institute

If we need to cancel a service due to unforeseen circumstances, we will provide a full refund or offer an alternative service of equal value.

7. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email or phone
2. Provide your order/registration details
3. Explain the reason for your refund request
4. Submit any required documentation
5. Wait for our review and response (within 3-5 business days)

8. Contact Information

For refund requests or questions about this policy, please contact us:

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.